Privacy Policy

YRC Call Center & Marketing, a business of Your Resource Consultants Inc. (“YRC”, “we”, “us”), 20 S Charles St Ste 403, Baltimore, MD 21201, respects your privacy. This policy explains what we collect through yrccallcenter.com, our phone lines and our text messaging, and how we use it.

What we collect

• Details you give us: your name, company, email address, phone number and what you tell us about your business, for example on our contact form, on a call or by text.
• Records of our conversations with you: call transcripts, chat and text messages, and appointments you book.
• Basic website data such as pages visited and browser type, used to keep the site working and understand how it is used.

How we use it

• To answer your questions, schedule and hold the calls you ask for, and prepare for them.
• To send you messages you requested or that relate to your appointment or account, such as confirmations and reminders.
• To provide and improve our services, and to meet legal obligations.

Calls and chats may be answered by our AI receptionist and are transcribed for our team.

Text messaging

If you text us at (301) 969-9659, we use it only to reply to you and to send messages about your enquiry or appointment. See our SMS Terms for details. Reply STOP to any message to opt out, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Who we share information with

We do not sell your personal information. We share it only with service providers that help us run our business (for example telephone, email, hosting and scheduling providers), who may use it only to provide those services to us, and where the law requires it.

How long we keep it

We keep information for as long as we need it for the purposes above, then delete or anonymise it.

Your choices

You can ask us to access, correct or delete your information, or to stop contacting you, by emailing hello@yrccallcenter.com or calling (301) 969-9659.

Changes

We may update this policy; the date at the top shows when it last changed.